Refund policy
Last updated 4 November 2026
If SourceDesk isn't right for you, for any reason, just ask and we'll refund you, no questions asked. You don't need to explain, fill in a form or click through several pages.
Ask for a refund
The button opens an email to us that's ready to send. Add your order number if you have it (it's on your receipt from Lemon Squeezy).
If you have time, we'd love to hear what you didn't like and what we could improve. This is completely optional and doesn't affect your refund in any way.
If the button doesn't open your email, write to hello@sourcedesk.co.uk from the address you bought with.
What you get back
- Self-install: Full refund if you ask within 90 days of purchase.
- Done-for-you and Done-for-you Pro: Full refund if you ask before installation starts. After installation, we refund up to the Self-install price if you ask within 90 days of purchase, as our setup work has been delivered.
How long it takes
We issue your refund within 7 days of your email. Refunds are processed by Lemon Squeezy, our merchant of record, back to your original payment method. Your bank may take a few more days to show it.
What happens to SourceDesk
When a refund is made, your licence stops working and SourceDesk shows only a page where you can download your data: a full backup and spreadsheets of your investors, deals and contacts. Nothing is deleted.
Your rights
Nothing in this policy affects your statutory rights. The full terms are in our terms of sale.